FAQ's

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form or Live chat box.

RETURNS & EXCHANGES

Do you accept returns?
Yes, we do accept returns subject to fulfilment of the following conditions:

• The item must have been sold on our online store
• The item shouldn't have been used in any way
• The item should have its original packaging with all the tags etc.
• The return or exchange request is made within 7 days of delivery. To request for a return, please reach out to support by submitting your request via "contact us" form or via Chat box. A member of our support staff shall respond as soon as possible.

To receive a full refund to your original payment method, returns must be lodged within 14 days of receiving your order. To begin your return, simply email us with your order number and we’ll provide you the return address.

How do I cancel my order?
Orders can't and will not be cancelled after 72 Hours! Unless the wrong item was ordered. If you no longer want your item please email within 72 Hours after that production begins and we can't revert your payment.

How do I track the progress of an order?
Once your order has been shipped, you will receive an email with details of the order. You can track the shipment by clicking on the link provided in the email.

Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then we can deliver to a different address as per your request. Please contact us through 'contact us' form.

Is it safe to use my credit/debit card at this website?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

For further information please contact our support staff.